Shipping policy

Last Updated: October 6, 2026

At LongPlay Home, we want shopping with us to feel effortless from checkout to delivery, and that includes clear, simple shipping terms. Every order shipped within the United States ships free.

Shipping Locations

This Shipping Policy covers orders delivered within the United States.

Delivery Times

Order Cutoff Time: 12:00 PM (EST). Orders placed after the cutoff are processed the next business day, which may add one day to the delivery estimate.
Order Handling Time: 1–2 business days (Monday–Friday). Once processed, your order is handed to one of our trusted carriers.
Transit Time: 6–8 business days (Monday–Friday).
Estimated Delivery Time: 7–10 business days.

Please keep in mind that delivery times are estimates and can vary due to factors outside our control.

Carrier Services

We work with reliable carriers to deliver across the United States, including USPS, UPS, and FedEx.

Shipping Costs

Free Shipping: All orders within the United States ship free, with no minimum purchase required.
Paid Shipping (if applicable): For any destination outside our free shipping zone, shipping costs are calculated and shown at checkout.

Delivery Issues

If your package is delayed, lost, or runs into any other delivery problem, please contact our customer service team right away. We will work with you to make sure your order arrives safely.

Tracking Your Order

As soon as your order ships, you will receive a confirmation email with your tracking number. You can follow your shipment anytime on our Order Tracking Page.

Changes to This Policy

We may update this Shipping Policy at any time. Any changes will appear on this page with a revised Last Updated date, so we encourage you to review it periodically. Continued use of our website after changes are posted means you accept the updated policy.

Questions?

Visit our FAQ page or reach out to our customer support team for help.

Contact Information

Business Address: Travessa Jardel Filho, 77, Piraporinha, Diadema, São Paulo 09950-675, Brazil
Warehouse Address: 40 N America Dr, West Seneca, NY 14224, United States
Store Email: info@longplayhome.com
Store Phone: +1 (917) 590-3749
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.