FAQ
Welcome to the LongPlay Home Frequently Asked Questions page. We want every visit to feel easy, so we gathered the answers our customers ask for most. If you need anything else, our team is always happy to help.
1. How long will it take to receive my order?
Handling Time: 1–2 business days
Transit Time: 6–8 business days
Estimated Delivery Time: 7–10 business days
For full details, please see our Shipping Policy.
2. Do you offer free shipping?
Yes. Every order shipped within the United States ships free. Learn more in our Shipping Policy.
3. Where is LongPlay Home located?
LongPlay Home is a Brazil based online business offering a curated selection of high quality products, with shipping available within the United States.
4. What if I receive a defective product?
If your item arrives defective, we will replace it at no cost to you. Just reach out within 30 days of receiving your order. Details are in our Return Policy.
5. Can I cancel my order after it is placed?
Yes. Orders can be canceled within 24 hours of being placed. Please contact our support team as soon as possible so we can stop your order before it is processed.
6. What is your return policy?
We keep returns simple and hassle free. You can find every step in our Return Policy.
7. When will I receive my refund after returning a product?
Once your return is received and inspected, your refund is initiated to the original payment method within 7 business days, depending on your payment provider. See our Refund Policy for more.
8. Do you offer any warranties or guarantees?
Yes. Every purchase is covered by a 30 day warranty. Read the details in our Return Policy.
9. How can I contact customer support?
You can reach us through our Contact Us page or email us directly at info@longplayhome.com.
10. Do you ship internationally?
No. At this time we ship exclusively within the United States.
11. Do you have a physical store location?
No. LongPlay Home is an online only store, which lets us keep our prices competitive and offer a wider selection.
12. Can I place a bulk order for my business or organization?
Yes, bulk orders are welcome. Please contact our customer support team for pricing and details.
13. What is the process for exchanging a product?
Exchange instructions are outlined in our Return Policy.
14. How can I track my order?
Once your order ships, you can follow it anytime on our Order Tracking Page.
Contact Us
Business Address: Travessa Jardel Filho, 77, Piraporinha, Diadema, São Paulo 09950-675, Brazil
Warehouse Address: 40 N America Dr, West Seneca, NY 14224, United States
Store Email: info@longplayhome.com
Store Phone: +1 (917) 590-3749
Customer Service Hours: Monday to Friday: 9:00 AM – 5:00 PM (EST)
We do our best to reply to your e-mail within 1–2 business days.
